State Farm® Insurance Agent Jay Ellett

"Ebony, I'm sorry you had to deal with the weather claim and that you had to deal with the other issues you had with your beautiful new home. The discussion I have with you regarding the impact of multiple claims was referencing all carriers' decisions on whether or not to renew policies are, based in part, on claims history. In your case, the decision that was made was based on a total number of claims filed in an initial, nineteen-month policy history, not just the most recently filed claim as it likely would not have singular prompted a non-renewal. I would rather have an uncomfortable conversation, discussing what to expect at renewal, with any carrier in the industry, right or wrong, rather than you simply receiving a letter in the mail. As far as having problems/issues with recovering the 'final $3500.' The last time we spoke, July 30th, I provided you with information you requested when you told me you weren't able to hire a contractor and discussed the supplemental invoice process if necessary. Furthermore, I advised you to reach out to me if you had any issues with having your home repaired or anything else related to your claim. When I checked the claim 30 days later it was closed with an updated estimate having been attached and full remaining payment having been made to you for $3056.48, twenty-three days after we talked. I take claims settlements seriously and want to make sure insureds are paid what they are owed. I have called the claims department and requested a copy of your complaint to review against the claim documents and payments. In short, the complaint made, and the payments made were not accurately represented in the remarks your made here. Please contact me if you feel you are due more than we have paid and I will review any invoices/info/pictures and submit them to claims for review. "

"Thank you for sharing, Ms Burrow. We are glad we could save you so much and enjoyed visiting with you yesterday."

"Heather, it's not just you; a lot have questions they feel are insane but we're here to answer and explain. Thanks for your recommendation."

"Thanks for taking time so share you experience with us sir. We are glad we were able to earn your business and save you quite a bit in the process. We appreciate you. "

"Thank you, Joann, for sharing how easy we were to deal with. We appreciate you."

"Thanks for taking time to share. You'll find Tasha and Jessica to be friendly and helpful when you deal with them too!"

"Thank you for sharing, James. Let us know what we can do to earn that 5th star as we strive to provide 5* service to everyone."

"Thank you for the review, Scott!"

"Thanks for leaving us a review Jacob; we appreciate you and Olivia."

"Thanks for the review, Tara. We try and be helpful and responsive for everyone; glad we're doing so for you and your family."

"Thanks Rodrickus; glad we could assist you with your insurance need."

"Thank you for taking the time to share, James, we appreciate you."

"Deidra, we are thankful for your business, you've been a pleasure to serve."

"Thank you, Betty. We hate that you are having to deal with being hit by someone else but are here to help."

"Thank you for your 5-star review. We are thankful to have had the opportunity to serve you for the past decade and look forward to several more."

"Mike, thanks for taking time to share the kind words relating to your experience with our office."

"Thanks for having been with us for a number of years now Janet. We look forward to serving you for many more."

"Thanks for the kind words, Keith, we appreciate you."

"Tammy, we appreciate your family's business. We hope to serve you as long as your prior agent that retired last year"

"Thank you for the kind words, Corey. We are glad we've been able to help you with your personal and business policies."

"Thank you for your 5-star review! We are thankful for your family."

"Thank you for taking time to share your years of positive experiences with our office; we appreciate you."

"Jeremy, we are sorry you aren't happy with our agency's handling of your coverage requests. Karen was walking you thru the requirements of having to have liability coverage in place on a vehicle that has a tag on it in order to prevent you from getting a fine from the state. When you indicated you didn't want to turn the tag in that's when she advised you would need to keep liability in place along with the comprehensive you were requesting, not 'full coverage.' We always make sure to make our insureds aware of state requirements as we don't want any fines, and potentially license suspensions, to occur in case of multiple fines. Please contact me so I can address your concerns further."

"Thanks for buttering us up with the amazingly kind words."

"Thank you for taking time to share your experience; we appreciate you."